Support

Help with PepVault

Questions about the app, your account or your subscription? Write to us, and we’ll help.

Email us

support@pepvault.app

Tell us the email you sign in with and what happened. Your app version is under Profile → About PepVault.

PepVault Pro is billed through Apple, so Apple manages it. To change or cancel your plan, open Settings on your iPhone → your name → Subscriptions → PepVault. In the app, Profile → Subscription & codes → Manage in the App Store opens the same page.
A plan renews until you cancel it. Cancel at least 24 hours before the renewal date, or before a free trial ends, and you aren’t charged.
Bought Pro before, or on another iPhone? Tap Restore purchases in Profile → Subscription & codes.
Refunds are Apple’s to give: ask for one at reportaproblem.apple.com.

Export everything you’ve logged as one CSV file: Profile → Your data → Download all.
Delete your account and everything in it: Profile → Your data → Delete account. It’s erased from our servers, so export first if you want a copy.

Pricing, the free trial, privacy and what PepVault tracks are answered in the FAQ.